San Jose Forest Products, Inc.
1. Inquiries, Complaints, and Corrections; Contacting Us
You may contact us with any inquiries or complaints, request access to all your personally identifiable information that we collect and maintain, and correct, amend or delete that information where it is inaccurate by sending an email to us at:[email protected].
2. Effective Date.
This policy is effective as of March 15, 2011.
3. What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
3.1 Personal Information You Choose to Provide
3.1.1 Credit Card Information
If you choose to purchase products or services from us, you may need to give personal informationand authorization to obtain information from various credit services. For example, you may need toprovide the following information:
·Credit Card Number
·Home and Business Phone Number
·Other Personal Information
We have fulfillment companies that use the credit-card information, addresses, etc, for the purpose of completing orders. These are the only third parties that have access to personal information.
3.1.2 Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections forthese electronic communications that we employ in the maintenance of information received bymail and telephone.
3.2 Web Site User Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called“cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collectinformation about how our Web site is used. Information gathered through cookies and Webserver logs may include the date and time of visits, the pages viewed, time spent at our Web site,and the Web sites visited just before and just after our Web site. This information is collected on anaggregate basis. None of this information is associated with you as an individual.
4. How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of our customers’ personal information. You may notify us at any time of your desire not to receive these offers.
4.1 What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to from Web page to Web page and to complete commercial transactions over the internet. Cookies should make your online experience easier and more personalized.
4.2 How Do We Use Information We Collect From Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
4.3 Sharing Information With Affiliates
4.4 Notice Of New Services And Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you may notify us at any time that you do not wish to receive these offers.
5. How Do We Secure Information Transmissions?
Email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason you may want to provide credit-card information to us by telephone call, fax or paper mail.
6. How Do We Protect Your Information?
We utilize security software features to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure.
7. Do We Disclose Information To Outside Parties?
8. What about Legally Compelled Disclosure Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
9. What About Links To Other Sites?
This privacy statement applies solely to information collected on this Web site. This Web site may contain links to other parties’ Web sites. Please be aware that we have no control or influence over the privacy practices of such other Web sites. We encourage our users to be aware of when they leave this Web site and to read the privacy statements of each Web site they visit.